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Terms & Conditions
These Terms & Conditions explain how we work, what you can expect from us, and the rules that help keep everything running smoothly.
Local Marketing Partner — Terms & Conditions
Legal Details - Last Updated 08/2025
These Terms & Conditions explain how Local Marketing Partner LLC works, what you can expect from us, and the rules that keep our services running smoothly. By using our website or services, you agree to these terms.
TABLE OF CONTENTS
1. Client Responsibilities
2. Scope & Fair Use
3. Ownership & Access
4. Data Ownership & Access
5. Intellectual Property
6. Referral Program & Partner Opportunity
7. Confidentiality
8. Results Disclaimer
9. Limitation of Liability
10. Governing Law
11. Out-of-Scope Work
12. Delays
13. Third-Party Tools
14. Acceptable Use & Abuse Policy
15. Compliance (A2P 10DLC)
16. Suspension & Termination
17. Plan Terms & Changes
17.1 Core Features Included in All Packages
17.2 Local Master
17.3 Local Hero
17.4 Local Legend
17.5 Additional Services
17.6 LMP Content Vault
18. Pricing Adjustments
19. Annual Price Adjustments
20. Out-of-Scope Work & Hourly Billing
21. Force Majeure
22. Digital Signature Acknowledgement
23. AI & Automation Disclaimer
24. Third-Party Account Responsibility
25. Client Dashboard Usage
26. Refund & Cancellation Policy
27. Right to Refuse Service & Termination for Cause
28. Contact Information
1. Client Responsibilities
Clients agree to:
Complete the onboarding form within 5 business days of purchase.
Upload all required brand assets and files to the provided Google Drive folder or designated upload tool.
Review and approve submitted website content, designs, or system changes within 72 hours to avoid delays.
Log in regularly to the client dashboard to monitor leads, campaigns, and account status.
Respond to monthly strategy check-ins or recommendations within 5 business days.
Maintain an active payment method to avoid service interruptions.
Failure to meet these responsibilities may result in delays, reduced support response times, or additional fees for extended revisions or late changes.
2. Scope & Fair Use
Local Marketing Partner’s services are designed for local service-based businesses seeking digital marketing and CRM solutions.
The following uses are outside the intended scope:
E-commerce operations with high-volume SKUs or shopping cart systems.
Multi-location brands requiring region-specific customization beyond the purchased plan.
Custom software development or proprietary integrations.
Dedicated SEO campaigns, backlink building, or advanced paid advertising fulfillment not included in your plan.
Continuous, on-demand coaching, extensive copywriting, or graphic design services outside included plan limits.
Clients attempting to use the system beyond the intended scope may be asked to upgrade to a custom plan or limit their activities to the permitted scope.
3. Ownership & Access
All websites, CRM systems, automations, templates, and digital assets built by Local Marketing Partner remain the intellectual property of Local Marketing Partner LLC.
Clients are granted a license to use these assets during the active subscription period.
Clients may request export of custom-written content or images they provided upon completion of their contract or cancellation.
No access will be granted to platform backend code, system configurations, or proprietary tools after cancellation.
Unauthorized copying, resale, or replication of systems or processes without express permission is prohibited.
4. Data Ownership & Access
Client-owned domains purchased or maintained through Local Marketing Partner can be transferred to the client upon request, provided all invoices are paid in full.
All customer and lead data collected in the CRM belongs to the client.
Access to the system and client data is terminated once a subscription is canceled or terminated.
Platform structures, workflows, and automations remain the property of Local Marketing Partner LLC and are non-transferable.
5. Intellectual Property
Clients retain full ownership of any logos, photographs, custom copy, or brand assets they provide to Local Marketing Partner for use in their marketing materials or website.
Local Marketing Partner retains ownership of all proprietary design systems, layouts, workflows, automations, and templates it creates.
Local Marketing Partner may showcase client results, screenshots, or examples of completed work in marketing materials unless a client opts out in writing.
Clients may not reproduce, resell, or distribute proprietary tools, templates, or intellectual property created by Local Marketing Partner without written permission.
6. Referral Program & Partner Opportunity
Local Marketing Partner offers a referral program for clients and non-clients.
Referral Program Details:
Earn $250 for every business you refer that becomes an active, paying client.
Active clients receive the reward as a $250 service credit applied within 60 days after the referred client activates.
Non-clients receive the reward as a $250 check or prepaid Visa card within 60 days.
Referral credits are non-transferable and cannot be exchanged for cash if you’re an active client.
Annual referral rewards are capped at $2,000 per individual.
If total annual rewards exceed $600, a W-9 form is required, and a 1099 will be issued for tax purposes.
Partner Opportunity:
Individuals wishing to earn beyond the referral cap may apply to become a Local Marketing Partner Client Success Partner, with access to tools, training, and ongoing commissions. Contact us to learn more.
7. Confidentiality
Local Marketing Partner maintains the confidentiality of all client data, proprietary business information, and materials shared during your service term.
Client information will not be disclosed to third parties except as required to fulfill services, comply with laws, or protect our legal rights.
Local Marketing Partner is not responsible for data breaches or leaks caused by third-party platforms or vendors outside our control.
8. Results Disclaimer
Results vary significantly depending on factors like your industry, competition, marketing budget, business practices, and how promptly you implement recommendations.
Local Marketing Partner makes no guarantees regarding the specific financial or business outcomes clients may achieve.
Any testimonials, case studies, or examples represent exceptional results and are not typical for every client.
All business ventures carry inherent risks, including potential financial loss. Local Marketing Partner is not responsible for any business decisions you make based on our services, tools, or recommendations.
Clients are advised to perform due diligence and make business decisions at their own risk.
9. Limitation of Liability
Local Marketing Partner’s maximum liability for any claim, damages, or losses shall not exceed the amount paid by the client for services in the 30 days preceding the claim.
We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or data, even if advised of such possibilities.
This limitation applies regardless of the cause of action, whether in contract, tort, or otherwise.
10. Governing Law
These Terms & Conditions shall be governed and interpreted under the laws of the State of Florida.
The exclusive venue for resolving disputes shall be Wakulla County, Florida.
Any amendments to this agreement must be made in writing and signed by both parties.
11. Out-of-Scope Work
Local Marketing Partner’s packages include clearly defined services. The following are not included unless specifically quoted and agreed:
Paid advertising campaign management (e.g., Google, Meta, TikTok).
Custom software or web development outside standard platform capabilities.
Photography or videography services.
Extensive graphic design projects beyond included deliverables.
Complex custom integrations with third-party systems not part of standard offerings.
12. Delays
Timely client participation is essential for project progress.
If a project is delayed by more than 30 days due to missing input, approvals, or materials from the client, Local Marketing Partner reserves the right to:
Mark the project as complete based on the work delivered to date, or
Reschedule remaining work for a future timeframe based on team availability.
13. Third-Party Tools
Local Marketing Partner integrates services with third-party tools (e.g., Facebook, Google, Stripe, LeadConnector) to deliver specific features.
We are not responsible for outages, changes in policy, or technical failures in these external platforms that may impact service functionality.
Clients remain responsible for maintaining their own third-party accounts (e.g., payment processors, social media accounts) and complying with those platforms’ terms of service.
14. Acceptable Use & Abuse Policy
Clients agree to use Local Marketing Partner systems and tools in compliance with all applicable laws, including but not limited to:
CAN-SPAM Act
Telephone Consumer Protection Act (TCPA)
SMS carrier regulations (A2P 10DLC)
Misuse of services—including spamming, prohibited content, illegal activities, or attempts to circumvent communication regulations—may result in immediate service suspension without notice.
Repeated violations or illegal use of the platform may result in permanent account termination.
15. Compliance (A2P 10DLC)
Local Marketing Partner supports A2P 10DLC compliance for business texting in the United States.
Applicable fees include:
One-time $4 brand registration fee
$15 campaign registration fee per campaign
$10 monthly campaign fee
Carrier pass-through fees (e.g., T-Mobile $0.003/message, AT&T $0.002/message, Verizon currently free)
Clients are responsible for the content of their text messages and ensuring they meet legal requirements for consent and compliance.
Non-compliant texting activities may result in fines, blocked messages, or suspension of texting capabilities.
16. Suspension & Termination
Local Marketing Partner reserves the right to suspend or terminate services for:
Nonpayment of fees beyond 10 days past due.
Violations of these Terms or applicable laws.
Abuse or mistreatment of staff or partners.
Suspended accounts may incur reinstatement fees if reactivated.
Termination does not entitle the client to refunds for unused time or features already delivered.
17. Plan Terms & Changes
All Local Marketing Partner (LMP) packages operate on a month-to-month basis unless otherwise specified. A 30-day written notice is required to cancel. Services continue uninterrupted unless upgraded, downgraded, or cancelled. Upgrades, downgrades, or changes may affect fees, features, and access rights.
Upgrading to a higher-tier plan waives any remaining time commitments on lower plans. Downgrades may remove or limit features exceeding the new package's limits. Pricing and terms are subject to periodic updates with notice.
Month-to-month agreements unless otherwise specified.
Clients may upgrade, downgrade, or cancel with 30 days’ written notice.
If significant adjustments are required to complete an upgrade or downgrade, additional fees may apply.
No refunds for unused portions of prepaid subscriptions.
Plan changes follow the pricing and terms of the newly selected package.
Each package offers unique inclusions outlined in Sections 17.1–17.5.
17.1 Core Features Included in All Packages
All LMP plans include these core features:
Branded Website – Mobile-responsive website with basic SEO.
Ruby AI Call/Text-Back Chatbot – Instantly texts back missed calls to capture leads.
CRM & Pipelines – Manage leads, sales, and follow-ups.
Reviews & Reputation – Collect and display customer reviews to build trust.
Online Payments (Stripe) – Secure online payment integration.
Calendars & Booking – Online appointment scheduling.
Dashboard & Reporting – Insights on performance and leads.
Social Media Scheduler – Schedule posts to maintain online presence.
Branded Documents – Send branded proposals, contracts, and estimates.
Mobile App – Manage business tasks on the go.
Text-to-Pay Feature – Enable customers to pay directly via text messages.
Each plan includes:
1,000 marketing credits per month for emails, SMS, and AI content.
Ruby AI chatbot credits (quantity varies by plan).
Credits reset monthly and do not roll over.
17.2 Local Master
Price: $1,500 per month
Users: Up to 4 user accounts
Phone Numbers: Includes 1 dedicated A2P-compliant phone number
Website: 5-page Smart Website (mobile-friendly with basic SEO)
Change Requests: 2 simple website changes monthly (text tweaks, image swaps, or quick updates)
Google Business Page: 1 monthly Google post
Custom Workflow: 1 tailored automation
Calendars: 3
Credits:
1,000 Marketing Credits
500 Ruby AI Chatbot Credits
Includes all core features plus:
Monthly check-ins
No contract required (month-to-month) - see Section 17 for more information
Add-ons available for enhanced functionality
17.3 Local Hero
Price: $2,500 per month
Users: Up to 6 user accounts
Phone Numbers: Includes 1 dedicated A2P-compliant phone number
Website: 7-page Smart Website (mobile-friendly with basic SEO)
Change Requests: 3 simple website changes monthly (text, images, or quick updates)
Google Business Page: 2 monthly Google posts
Custom Workflow: 2 tailored automations
Calendars: 5
Credits:
1,000 Marketing Credits
1,500 Ruby AI Chatbot Credits
Includes all core features plus:
Ruby AI Website Chatbot for handling:
FAQs
Lead qualification
Appointment bookings
Follow-up context memory
Monthly check-ins
No contract required (month-to-month) - see Section 17 for more information
Add-ons available for enhanced functionality
17.4 Local Legend
Price: $3,500 per month
Users: Up to 8 user accounts
Phone Numbers: Includes 1 dedicated A2P-compliant phone number
Website: 10-page Smart Website (mobile-friendly with basic SEO)
Change Requests: 4 quick edits monthly (text, images, or content)
Google Business Page:
2 monthly Google posts
Google Business Page audits and citation updates for stronger local SEO
Custom Workflow: 4 tailored automations
Additional Features:
Ruby AI Social Chatbot for multi-platform chats (Facebook, Instagram, Google)
2 blog posts monthly for SEO and website freshness
Full SEO tools & AI content writing for higher search rankings
SEO reporting with clear monthly insights
LMP Rank Builder for competitive search visibility
LMP Content Vault included (no extra charge)
Calendars: 10
Credits:
1,000 Marketing Credits
2,500 Ruby AI Chatbot Credits
Includes all core features plus:
Monthly check-ins
No contract required (month-to-month) - see Section 17 for more information
Add-ons available for further expansion
17.5 Additional Services
Local Marketing Partner offers exclusive add-on services available only to active subscribers of the Local Master, Local Hero, or Local Legend plans. These services are designed to enhance, customize, or expand your core marketing system and may be purchased individually on a month-to-month basis unless otherwise noted. Prices are subject to change with 30 days’ notice.
Available Add-On Services:
Ruby AI Website Chatbot – $499/month
Add Ruby to your website to chat naturally with leads, answer FAQs, and capture new business around the clock.Ruby AI Social Media Chatbot – $499/month
Let Ruby handle conversations on Facebook, Instagram, and Google, keeping your audience engaged and capturing leads.Google Business Page Boost – $299/month
Boost visibility with advanced Google posts, citations, and local SEO services that help you stay ahead online.Blog Posts – $750/month
Receive 2 fresh blog posts monthly to keep your website current, engage visitors, and improve search rankings.HIPAA Compliance – $300/month
Essential for health businesses. Adds security tools and privacy measures to protect sensitive data and maintain HIPAA standards.Additional Calendars – $10/month
Add extra calendars for managing staff, services, or locations. Perfect for teams who need flexibility.LMP Rank Builder & Advanced SEO Tools – $399/month
Unlock advanced tools for SEO, competitor insights, keyword tracking, and growing your online reach.Extra User Accounts – $129/month per user
Add more team logins for better collaboration, project tracking, and secure access to your systems.Extra Phone Number with A2P Compliance – $10/month per number
Add A2P-compliant phone numbers for sales, support, or marketing. Great for keeping teams and services separate.Extra User with A2P Phone – $150/month per user
Add an additional user license paired with a dedicated A2P-compliant phone number for sales or service-specific tracking.500 Credits – Ruby AI Chatbot – $25/month
Add 500 extra monthly credits for Ruby’s chat conversations, content creation, and AI-driven tasks.1,000 Credits – Marketing SMS, Email, Content AI – $25/month
Perfect for high-volume messaging, emails, and AI content. Scale your marketing without limits.
Terms for Add-On Services:
All add-ons are billed monthly and may be canceled with 30 days’ written notice.
Add-ons are non-refundable and non-transferable.
Some services, such as advanced SEO or HIPAA compliance, may require additional setup fees or agreements.
17.6 LMP Content Vault
The LMP Content Vault is a premium add-on (included free with Local Legend) and optionally available for other plans at $14.99/month.
Includes:
Canva-editable graphics
1,000+ social media templates
ChatGPT prompt guide
Monthly post calendars
Caption starters & hashtag sets
Regularly updated content
Paired with the social media scheduler, it turns “I don’t know what to post” into “already done for me.”
18. Pricing Adjustments
Local Marketing Partner LLC reserves the right to adjust subscription fees, overage charges (e.g. SMS, emails, AI credits), and package pricing at any time. Clients will receive at least 30 days’ written notice prior to any price changes. New pricing will take effect in the billing cycle following the notice period.
19. Annual Price Adjustments
To account for inflation, rising operational costs, or third-party vendor changes, Local Marketing Partner LLC may apply an annual price increase of up to 3.5%. Clients will receive at least 30 days’ notice before any such adjustment takes effect.
20. Out-of-Scope Work & Hourly Billing
Requests outside the defined scope of your chosen plan may be considered custom work. All custom work or scope expansions will be quoted and require written client approval before commencement.
21. Force Majeure
Local Marketing Partner LLC is not liable for delays or failure to perform due to circumstances beyond reasonable control. These include, but are not limited to:
Acts of God
Natural disasters
Internet or utility outages
Government actions
Labor disputes
System failures outside of LMP’s infrastructure
In these events, delivery timelines may be extended without penalty.
22. Digital Signature Acknowledgement
Typing your name and submitting it electronically constitutes a legal signature, equivalent to a handwritten signature, and serves as acceptance of these Terms & Conditions.
23. AI & Automation Disclaimer
Local Marketing Partner LLC uses AI tools and automation systems as part of its services. While these tools increase efficiency and consistency:
Clients remain responsible for reviewing automated outputs.
LMP does not guarantee that AI-generated content will be error-free, compliant with all regulations, or perfectly aligned with specific brand voice without human review.
24. Third-Party Account Responsibility
Clients are responsible for:
Setting up and maintaining accounts on third-party services used in conjunction with LMP’s systems (e.g. Stripe, Google Business Profile, Meta Business Suite).
Providing accurate credentials and access permissions necessary for integrations or services.
LMP is not responsible for costs, service interruptions, or data issues related to third-party platform changes or outages.
25. Client Dashboard Usage
Clients are expected to:
Log into their dashboard regularly to manage leads, campaigns, and assets.
Respond to requests for approvals or inputs promptly.
Keep billing information current to avoid service interruptions.
LMP provides onboarding resources and ongoing support but does not manage clients’ day-to-day dashboard activity.
26. Refund & Cancellation Policy
Services are provided on a subscription basis and are non-refundable once delivered.
All packages require 30 days’ written notice for cancellation.
Local Starter plans have a minimum 12-month term; early termination may incur a $750 fee unless upgrading to a higher-tier package.
No refunds are issued for unused portions of monthly credits, services, or partial months after cancellation.
Add-on services are billed monthly and can be canceled with 30 days’ notice.
27. Right to Refuse Service & Termination for Cause
Local Marketing Partner LLC reserves the right to refuse service, suspend services, or terminate this Agreement at its discretion if:
A client engages in abusive, harassing, threatening, or unprofessional conduct toward LMP staff, contractors, or other clients.
A client violates these Terms & Conditions, fails to pay fees when due, or misuses LMP systems or resources.
A client’s business practices or content, in LMP’s reasonable judgment, create legal, ethical, or reputational risks.
A client repeatedly fails to provide required content, approvals, or cooperation, preventing successful delivery of services.
In the event of termination for cause:
LMP will provide written notice of termination.
No refunds will be issued for fees already paid.
Client understands that termination may result in suspension or removal of online services, which could affect their business presence or functionality.
LMP is not liable for business losses resulting from termination under this section.
28. Contact Information
For questions, support, or legal inquiries, please contact:
Local Marketing Partner LLC
Website: www.localmarketingpartner.com
Email: [email protected]
Final Acknowledgment
Local Marketing Partner LLC reserves the right to update these Terms & Conditions at any time to reflect changes in our services, laws, or business operations. Clients will be notified of significant changes by email or via our website.
By continuing to use our services, you agree to any updated terms.
We appreciate your partnership and aim to help your business thrive. However, we also reserve the right to terminate services at our discretion if a relationship becomes unworkable or poses legal or reputational risks. In such cases, we will make reasonable efforts to assist with transition where possible, but cannot guarantee continuity of services or business operations.
Thank you for choosing Local Marketing Partner LLC.
3 Simple Packages
We made this part easy, because honestly, it should be. Three clear plans that do what they say they’ll do. We want to help you grow, without the headache, draining your time, or your wallet.
LOCAL MASTER
$1,500 / mo
Up to 4 user accounts
1 A2P-compliant phone number
4 calendars included
5-page smart website
Ruby AI Call/Text-Back Chatbot
CRM & Pipelines
Reviews & Reputation
Online payment integration
Dashboard & Reporting
Social Media Scheduler
2 monthly website changes
1 monthly Google Business Post
1 custom workflow automation
1,000 marketing credits
500 Ruby AI credits
Add-ons available
AND MORE!
Great for solo owners or small teams wanting a website & tools.
No contracts - cancel anytime
LOCAL HERO
$2,500/mo
Everything in Local Master
Up to 6 user accounts
1 A2P-compliant phone numbers
6 calendars included
7-page smart website
Ruby AI Website Chatbot
CRM & follow-up automations
Branded Document Templates
Lead Tracking Dashboard
3 monthly website changes
2 monthly Google Business Posts
2 custom workflow automations
1,000 marketing credits
1,500 Ruby AI credits monthly
Add-ons available
AND MORE!
Perfect for growing businesses ready to level up marketing
No contracts - cancel anytime
LOCAL LEGEND
$3,500/mo
Everything in Local Hero, plus:
Up to 8 user accounts
1 A2P-compliant phone numbers
8 calendars included
10-page smart website
Ruby AI Social Media Chatbot
Google Business SEO Audit
4 monthly website changes
2 blog posts monthly for SEO
Advanced SEO tools & reporting
Access to LMP Content Vault
4 custom workflow automations
1,000 marketing credits
2,500 Ruby AI credits monthly
Add-ons available
AND MORE!
Designed for busy, high-growth businesses who want it all
No contracts - cancel anytime
All Local Marketing Partner plans include monthly credits for texts, emails, AI chatbots, and more. Each month, you get 1,000 marketing credits, which equals roughly 1,000 texts or emails, plus Ruby AI chatbot credits (varying by plan) covering about one message per credit. Credits reset monthly and don’t roll over. Your account automatically refills each month, and you can top up anytime if you need more.
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