Introduction to Local Marketing Partner, LLC (LMP)

Local Marketing Partner, LLC (“Local Marketing Partner,” “LMP,” “we,” “us,” or “our”) is a Florida-based digital marketing agency and technology provider. We specialize in providing local service-based businesses with a done-for-you marketing ecosystem, combining websites, CRM, communication tools, automation, and strategy into one streamlined system.

Throughout these Terms, the abbreviation “LMP” refers to Local Marketing Partner, LLC. By using our Services, you agree to the rules, responsibilities, and policies outlined in this Agreement.

Important: These Terms & Conditions (the “Terms”) are intended to clearly explain what you are purchasing and how our services operate. They include strong no-refund, billing, and acceptable-use provisions. Nothing here is legal advice to you; we recommend you consult counsel. We recommend that you print or save a copy of these Terms for your records.

Company Details

Local Marketing Partner LLC
204 Aaron Strickland Rd, Crawfordville, FL 32327
[email protected] | (850) 999-3897
www.localmarketingpartner.com

Acceptance of Terms

By accessing, purchasing, or using our websites, applications, or services (collectively, the “Services”), you agree to be bound by these Terms, any order form or invoice referencing them, and our Privacy Policy. If you do not agree, do not use the Services. The Services are intended for users 18 years of age or older.

Table of Contents

1.       Client Responsibilities

2.       Scope & Fair Use

3.       Ownership & Access

4.       Data Ownership & Access

5.       Intellectual Property

6.       Referral Program & Partner Opportunity

7.       Confidentiality

8.       Disclaimers of Results & Warranties

9.       Limitation of Liability

10.    Governing Law

11.    Out-of-Scope Work (Examples)

12.    Delays & Pauses

13.    Third-Party Tools & Integrations

14.    Acceptable Use & Abuse Policy

15.    Compliance (A2P 10DLC SMS)

16.    Suspension & Termination, and Site Deactivation for Non-Payment

17.    Plan Terms & Changes (Base Plan + Add-Ons)
17.1 Base Plan & Add-On Minimum Commitments
17.2 Add-Ons Catalog & Pricing
17.3 Usage Allowances & Overage
17.4 Website Pages & Maintenance Pricing
17.5 Change Request Policy
17.6 Custom Work & Change Orders

18.    Pricing Adjustments

19.    Annual Price Adjustments

20.    Out-of-Scope Work & Hourly Billing

21.    Payment Terms, Taxes & Billing Authorization

22.    Refunds, Cancellations, Chargebacks & Disputes

23.    Digital Signature Acknowledgment & Pre-Sign Disclosures

24.    AI & Automation Disclaimer

25.    Third-Party Account Responsibility

26.    Client Dashboard Usage

27.    Support, Availability & Maintenance Windows

28.    Right to Refuse Service & Termination for Cause

29.    Force Majeure

30.    Publicity (Use of Name & Logo)

31.    Security; Credentials; Data Incidents

32.    DMCA & Copyright

33.    Dispute Resolution; Arbitration; Class Action Waiver; Time-to-File

34.    Assignment; Subcontracting

35.    Notices

36.    Modifications & Interruptions

37.    Severability; Waiver; Interpretation; Order of Precedence

38.    Survival

39.    Entire Agreement

40.    Contact

1. Client Responsibilities

Welcome to Local Marketing Partner! We’re excited to help you launch a system that streamlines your business and keeps you connected to your customers. To keep onboarding timely and ensure your account runs smoothly, we’ll need your partnership in a few key areas.

During onboarding, please complete your form and provide access to essential accounts (domains, Stripe, Google, Meta, etc.) within five business days. We’ll also need your brand assets — logos, fonts, photos, and copy — so we can build your system around your brand identity right from the start.

When we send drafts, website updates, or system changes for approval, please provide feedback within 72 hours so we can stay on schedule. To simplify communication, we recommend assigning one main point of contact on your team, along with a backup if they’re unavailable.

Once your system is live, it’s important and highly recommended to log into your dashboard every day. This ensures you’re processing new leads promptly, checking your Smart Inbox for calls, texts, and emails, confirming appointments, and keeping billing information current. A few minutes each day makes a huge difference in performance and helps you capture every opportunity.

We’ll also send out monthly strategy check-ins to make sure everything is working the way it should. Please respond within five business days so we can adjust and optimize your system as needed.

Finally, you’ll need to maintain an active payment method, keep your login credentials secure, and confirm you have proper rights to any content or data you provide.

Why this matters: Daily engagement ensures your system delivers results, your leads don’t go cold, and your account stays healthy. If communication drops for 30+ days, we may need to pause or mark the project complete based on work-to-date until you’re ready to resume.

2. Scope & Fair Use

Our Services are built for local, service-based businesses that need a simple, streamlined system to attract leads, manage clients, and grow. To keep everything running smoothly, there are certain types of projects and use cases that fall outside of what’s included unless we’ve agreed in writing.

The following examples are considered outside the standard scope:
- High-volume ecommerce catalogs or complex shopping cart setups
- Large-scale multi-location or franchise builds needing heavy region-specific customization beyond available add-ons
- Custom software development or proprietary integrations not supported by our platform
- Dedicated backlink campaigns, full-scale SEO programs, pay-per-click ad management, or media buying
- Unlimited creative or copywriting services, or ongoing daily content production beyond plan limits
- Outbound messaging to purchased or rented contact lists without verifiable opt-in

If your business falls into one of these categories, don’t worry — it doesn’t necessarily mean we can’t work together. It just means we’ll need to schedule a quick strategy call to figure out the best path forward. In some cases, we may recommend additional add-ons, a custom Statement of Work, or usage limits to keep everything within fair and intended scope.

3. Ownership & Access

Clients retain ownership of all logos, photos, and original content they supply. LMP retains ownership of templates, workflows, automations, campaign assets, and other system configurations created or provided during your subscription. While subscribed, you receive a limited, non-exclusive, non-transferable license to use LMP assets inside your account. Upon cancellation, access to these assets ends, and reverse engineering, resale, or use outside your account is strictly prohibited.

4. Data Ownership & Access

You always own your customer and lead data. While your account is active, you can export this data at any time. After cancellation, access ends, though we can arrange a one-time export for a support fee if requested.

Domains that you personally purchased and registered remain yours. If we registered a domain on your behalf, it can be transferred to you once all outstanding balances are cleared (please allow up to 15 business days for processing).

Websites, automations, and templates created inside the Local Marketing Partner system remain part of our proprietary platform. This means they cannot be transferred to another service provider.

While your subscription is active, you have full access and use of everything we’ve built for you. If you cancel, access ends — not because we’re withholding assets, but because the technology that powers them exists only within our system.

This ensures consistency, functionality, and security for every client.

5. Intellectual Property

Clients keep ownership of any assets they provide, such as logos, photos, or written copy. LMP retains ownership of proprietary design systems, workflows, templates, and automations. Any logos, vector files, or design work specifically created for you by LMP become your property once paid in full. You may request these files in writing.

LMP may display anonymized results or screenshots for marketing purposes unless you opt out in writing. Clients may not copy, resell, or distribute LMP intellectual property without prior written permission.

6. Referral Program & Partner Opportunity

LMP offers a referral program to reward clients and community members who bring in new business. For each referred client who becomes active and paying, referrers may earn a $250 service credit (for active clients) or a $250 check or prepaid card (for non-clients) within 60 days. Annual referral rewards are capped at $2,000 per person. Earnings over $600 require a completed W-9 and result in a 1099.

Those who wish to earn ongoing commissions beyond the cap may apply to become a Local Marketing Partner Client Success Partner, with access to training and structured commission plans.

7. Confidentiality

Each party agrees to keep the other party’s non-public information confidential and use it solely to perform under these Terms, except as required by law or to protect legal rights. Confidential information includes business plans, pricing, trade secrets, customer lists, and technical details not publicly available.

Local Marketing Partner (LMP) is not responsible for data breaches or incidents caused by third-party platforms outside our control (e.g., Google, Meta, Stripe).

Marketing and Publicity Use: Unless you opt out in writing, you grant LMP a limited right to display your business name, logo, and non-confidential results (such as website screenshots, campaign statistics, or general case studies) in our marketing materials, website, proposals, and presentations. LMP will never disclose sensitive or proprietary information such as client lists, financial data, or login credentials.

8. Disclaimers of Results & Warranties

Marketing and growth are influenced by many factors outside of our control, including your industry, local competition, offer quality, and how engaged you are with the system. Because of this, we cannot promise or guarantee specific outcomes such as increased revenue, top search rankings, or a set number of leads. Our role is to give you the tools, strategies, and support to put you in the best position to succeed.

All Services and deliverables are provided “as-is” and “as available.” This means:

- No warranty of merchantability: While we strive for smooth performance, occasional bugs, downtime, or errors may occur.

- No warranty of fitness for a particular purpose: Results are not guaranteed to meet every unique business goal or expectation.

- No warranty of non-infringement: Content provided by third parties or uploaded by clients may involve risks outside our control.

By using our Services, you acknowledge that success depends on both what we deliver and how you use it, along with market conditions. LMP is here to partner with you, but we cannot guarantee specific results.

9. Limitation of Liability

To the maximum extent permitted by law, Local Marketing Partner’s total liability for any claim is capped at the amount of fees you paid in the 30 days immediately before the issue occurred. We cannot be held responsible for indirect, incidental, or consequential damages such as lost profits, lost data, or business interruptions. This limitation allows us to keep services affordable and transparent while encouraging open communication to resolve concerns quickly.

10. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes will be handled exclusively in the courts of Wakulla County, Florida, unless arbitration applies as described in Section 33.

11. Out-of-Scope Work (Examples)

Some types of work fall outside the scope of your subscription unless separately quoted. Examples include:
- Paid ad management
- Custom software development
- Photography or video production
- Advanced branding projects beyond your plan
- Complex third-party integrations

If you request work like this, we’ll provide a custom quote and may bill at our hourly rate.

12. Delays & Pauses

We depend on timely communication and asset delivery to keep your project on track. If we experience delays of more than 30 days due to missing information, unresponsiveness, or incomplete feedback, we may either mark the project complete based on work-to-date or pause it until communication resumes. Restarting a paused project may require a reactivation fee or rescheduling based on availability.

13. Third‑Party Tools & Integrations

Our Services may include features powered by third-party platforms or software providers. These tools are integrated into your system by LMP to help deliver the best possible results. While they are built into our Services, they remain third-party products that LMP does not own or control.

To avoid confusion, there are two categories of third-party tools:

(a)     Integrated Tools (Managed by LMP):

a. Certain features of your system are powered by third-party software that we license, configure, and manage on your behalf (for example, SEO tools, AI assistants, analytics integrations).

b. You do not need to purchase separate subscriptions for these tools. They are bundled into your subscription with LMP.

c. Because LMP does not control the third-party providers, we cannot guarantee the continued availability, performance, or pricing of any integrated service.

d. If a third-party provider changes its pricing, policies, or features, your billing may be adjusted accordingly. LMP will provide at least 30 days’ notice of any material pricing changes that affect your account.

e. All licensing, subscription, and usage rights for integrated tools remain with LMP and/or the third-party provider. Clients may not remove, resell, copy, or use integrated tools outside of the LMP system.

(b)     External Accounts (Managed by You):

a. Some features of your system require you to establish and maintain your own accounts with outside providers (for example, Stripe for payments, Google Business Profile, Google Analytics, Meta Business Suite).

b. You are solely responsible for creating, maintaining, and securing these accounts, paying any associated fees directly, and ensuring compliance with those providers’ terms of service.

c. LMP is not responsible for outages, policy changes, price increases, or account issues arising from these external providers.

Acknowledgment:
By using our Services, you acknowledge that the inclusion of integrated tools is part of your LMP subscription, and that pricing changes by third-party providers may flow through to your monthly billing. Some of these integrated tools are included so that you don’t have to research, subscribe, or manage separate software accounts yourself.

14. Acceptable Use & Abuse Policy

We expect all clients to use the system responsibly and in compliance with applicable laws such as CAN-SPAM, TCPA, and data privacy regulations. Prohibited uses include:

- Sending spam or unsolicited bulk messages

- Harassment, abuse, or threatening communications

- Uploading illegal content or malware

- Impersonating others or misusing identities

Sending messages to non-opt-in contact lists

Violations may result in immediate suspension or termination of your account without refund.

15. Compliance (A2P 10DLC SMS)

All SMS messaging through our platform must be registered under U.S. A2P 10DLC standards. Required information typically includes legal business name/EIN, campaign type or use case, website URL, opt-in language, and sample messages.

Fee Structure & Variability:

·-Registration fees (for brand and campaign) may vary depending on the vendor, campaign type, vetting level, volume, and usage. Examples elsewhere show one-time fees ranging from $10–$50+, depending on circumstances. Some platforms charge monthly campaign fees, which range depending on usage and brand tier.

- Delivery / per-message carrier fees also vary by mobile carrier (e.g. AT&T, T-Mobile, Verizon) and message volume/route.

Notice & Changes:
Prices can change without notice. You should verify current pricing with your carrier or provider. LMP will attempt to notify you of any material pricing changes in third-party fees that affect your billing.

Failure to comply with registration and carrier rules may result in message blocking, suspension of messaging capabilities, or other penalties.

16. Suspension & Termination, and Site Deactivation for Non-Payment

(a) Suspension for Non-Payment. If your account is more than 7 calendar days past due, LMP may suspend access to one or more Services (including messaging, automations, or integrations) until all past due amounts are paid in full. Suspension does not relieve you of payment obligations and does not pause recurring charges.

(b) Site Suspension. If your account remains unpaid for 30 calendar days after an invoice due date, LMP may place your public website into temporary suspension mode. Temporary suspension will display a limited maintenance/billing notice (or a blank/holding page at LMP’s discretion). LMP will provide you with written notice at least 7 days before site suspension.

(c) Termination and Data Retention. If your account remains unpaid for 60 calendar days after the invoice due date, LMP may terminate Services. Upon termination, LMP will retain your data for an additional 30 calendar days to permit you to request a data export. Data exports will only be processed once your account is brought current, or an administrative fee may be applied if you request export without settling the outstanding balance. After that 30-day period, LMP may permanently delete your data, backups, websites, and content without further notice. You are responsible for obtaining copies of required data prior to deletion.

(d) Reinstatement. Reinstatement of suspended Services requires payment of all past-due amounts, any assessed late fees, and a $250 reinstatement fee (or other fee stated on the applicable invoice). LMP may also require prepayment of future subscription amounts before restoring services.

(e) No Liability for Business Loss. To the maximum extent permitted by law, LMP is not liable for lost business, lost profits, or other damages resulting from suspension, site suspension, or termination under this Section when such action is taken pursuant to these Terms. You agree to indemnify and hold LMP harmless from third-party claims arising from your content or use of the Services.

(f) Exceptions. LMP will make reasonable efforts to notify you before taking action under this Section. Where suspension would create an imminent risk to public safety or is otherwise prohibited by law, LMP will follow applicable legal constraints and may delay action.

17. Plan Terms & Changes (Base Plan + Add-Ons)

Service is billed month-to-month unless otherwise specified in a signed order form. A 30-day written notice is required to cancel, upgrade, or downgrade any subscription. Services continue unless upgraded, downgraded, or cancelled. Changes may affect fees, features, and access rights. If significant adjustments are required to complete an upgrade or downgrade (such as rebuilding websites, reconfiguring automations, or migrating data), additional setup fees may apply.

Key Terms:

- Month-to-Month Service: All Services are provided on a recurring monthly subscription basis unless otherwise specified.

- 30-Day Written Notice: Notice periods are calculated from the date LMP receives your written request.

- Billing Alignment (Important): Cancellations and plan changes take effect at the end of the next full billing cycle. Example: If your billing date is the 1st of the month and you cancel on the 20th, you will still be billed on the 1st of the next month, and your Services will remain active until the end of that cycle. Example: If your billing date is the 1st of the month and you cancel on the 2nd, you will be billed again on the 1st of the next month, and service will continue through the end of that cycle.

- No Mid-Cycle Prorations: Subscriptions remain active and billable during the notice period. There are no prorated refunds or credits for partial months once a billing cycle has started.

- Upgrades/Downgrades: Changing plans may affect your features, pricing, and access rights. Upgrading waives any remaining time commitment on your current plan. Downgrades may remove features or services that exceed the new plan’s limits.

- Additional Fees: If significant adjustments are required to complete an upgrade or downgrade, additional setup fees may apply.

17.1 Base Plan & Add-On Minimum Commitments

Every active subscription includes the following:

Users & Calendars: 1 user seat and 1 calendar

Website: 3-page custom website with basic SEO and conversion-focused design

Automations: 2 core automations — (1) client follow-up sequence and (2) five-star review request sequence

Sales & Marketing System: Business dashboard, smart inbox for calls, texts, email, and social, pipeline and workflow management, CRM (Client Relationship Manager), payments via Stripe, invoices, contracts, estimates, electronic signature, calendar & scheduling, Social media planner, reputation management

Change Requests:

Up to 2 quick changes per month are included.

A quick change means a minor update (e.g., text or image swaps, form/calendar edits, or simple automation tweaks).

Standard turnaround: 3–5 business days.

Unused changes do not roll over to the following month.

For additional changes or more complex needs, see Sections 17.5 & 17.6.

Add-On Minimum Commitments:
Some add-on services may require a longer-term commitment (e.g., SEO software licenses, HIPAA compliance tools, or third-party subscriptions).

If you select an add-on with a fixed term, the required commitment will be disclosed at purchase in an addendum, order form, or Master Service Agreement (MSA).

By purchasing such an add-on, you agree to be bound by its term, billing schedule, and cancellation rules, in addition to these Terms.

Early cancellation of a fixed-term add-on does not relieve you of payment obligations for the remainder of the term.

17.2 Add-Ons Catalog & Pricing

Local Marketing Partner offers a wide range of add-on services that extend the Base Plan, giving clients access to a full one-stop marketing agency without having to manage multiple vendors. Examples include (but are not limited to): branding and collateral design (logo creation, vectorization, brand refresh, stationery, business cards, flyers, brochures), apparel and uniforms, signage (indoor, outdoor, vehicle graphics), additional users, dedicated phone numbers, extra website pages, Ruby AI tools (website chatbot, social chatbot, voice assistant), blog content and SEO articles, Google Business Profile management, HIPAA compliance tools, automation packs, custom workflows, advanced SEO reporting and rank tracking, seasonal or promotional campaigns, and access to the LMP Content Vault.

Commitments & Terms:

- Billing: Add-ons are billed monthly, non-refundable, and may be cancelled with 30 days’ written notice, unless otherwise specified.

- Setup Fees: Some add-ons require a one-time setup or integration fee.

- Fixed-Term Add-Ons: Certain add-ons (e.g., SEO software licenses, HIPAA compliance tools, or third-party subscriptions) may require a longer-term commitment. These terms will be clearly presented at the time of purchase in an addendum, order form, or Master Service Agreement (MSA).

- Binding Commitments: By purchasing such an add-on, you agree to its stated term, billing schedule, and cancellation rules, in addition to these Terms. Early cancellation does not relieve you of payment obligations for the remainder of the agreed term.

- Pricing & Adjustments: Add-on pricing is not published publicly. Current pricing is available in LMP’s internal Add-Ons Catalog upon request. Because many add-ons are powered by licensed third-party platforms, pricing may be adjusted at any time to reflect vendor increases or policy changes. Clients will receive at least 30 days’ notice of any material changes that affect their account.

- Ownership & Licensing: All licensing, subscription, and usage rights for integrated tools remain with LMP and/or the third-party provider. Clients may not remove, resell, or use integrated tools outside of the LMP system.

17.3 Usage Allowances & Overage

Each Base Plan subscription includes the following monthly fair-use allowances:

2,500 emails

100 SMS messages

100 chatbot messages

Allowances reset on the 1st of each billing cycle and do not roll over.

Overage Billing:
If you exceed these allowances, the following overage rates apply:

$0.005 per email

$0.03 per SMS

$0.10 per chatbot message

Overage fees will be billed automatically to your account on your next invoice.

Credit Packs:
To avoid unpredictable overage charges, Clients may purchase prepaid credit packs as add-ons. Credits can be applied to emails, SMS, or chatbot usage beyond included allowances. Current available options include:

1,000 Marketing Credits (Email) — $25/month

500 Ruby AI Credits (SMS & Chatbot) — $25/month

Unused credits from prepaid packs expire at the end of each billing cycle and do not roll over.

Notice on Third-Party Costs:
All messaging and communication is powered by third-party carriers and platforms (e.g., Twilio, SendGrid). Prices may be adjusted to reflect changes in underlying carrier or vendor fees. We will provide at least 30 days’ notice of any material pricing changes; however, Clients remain responsible for verifying current carrier surcharges, which may change without notice.

17.4 Website Pages & Maintenance Pricing

Pages beyond the included 3 are billed at $150 one-time setup per page plus $40/month/page for maintenance/hosting. Page removals do not produce credits; per-page monthly charges stop the next billing cycle after the page is removed.

17.5 Change Request Policy

A “quick change” means one clearly defined edit, such as swapping images, minor copy edits, changing business hours, or updating a form field. Grouped requests count separately if they affect different systems or pages. Complex redesigns, new sections, or feature additions are custom work (Section 17.6).

17.6 Custom Work & Change Orders

Custom work is quoted in writing via change order or statement of work. Unless otherwise quoted, custom work is billed at $150/hour with estimated timing provided in writing.

18. Pricing Adjustments

Local Marketing Partner may adjust subscription or add-on pricing from time to time to reflect increased costs from vendors, carriers, or third-party platforms, as well as enhancements to our own service offerings.

Notice: Clients will receive at least 30 days’ written notice of any material pricing changes that affect their account. Notices will be sent to the email address on file and/or posted inside the client dashboard.

Scope of Adjustments:

Adjustments may apply to Base Plans, Add-Ons, overage rates, or prepaid credit packs.

Third-party cost increases (e.g., carrier SMS fees, software licensing fees) may flow directly through to your billing.

LMP may also adjust pricing to reflect added features, improved infrastructure, or expanded support services.

Client Responsibility: By continuing to use the Services after the effective date of any pricing adjustment, you agree to the new pricing. If you do not agree, you must provide written cancellation at least 30 days prior to the next billing cycle.

19. Annual Price Adjustments

LMP reserves the right to apply an annual price adjustment to reflect inflation, rising operational costs, or improvements to our services. These adjustments will not exceed 10% in any calendar year unless driven by extraordinary vendor or regulatory changes. Clients will receive at least 30 days’ notice of any adjustment.

20. Out-of-Scope Work & Hourly Billing

Work outside your plan’s scope will be billed separately. Examples include custom design projects, advanced branding, video production, complex third-party integrations, or emergency rush work. Unless otherwise quoted, out-of-scope work is billed at $150/hour. Estimates will be provided in writing for approval before work begins.

21. Payment Terms, Taxes & Billing Authorization

- Setup & First Month Due at Signup: All new subscriptions require payment of the one-time Setup Fee and the first month of service at the time of signup. Both are non-refundable once charged. Setup work begins immediately upon receipt of payment. Clients will receive access to the onboarding form and an onboarding call request within 5 business days to begin system configuration. Platform access and deliverables are provisioned as the onboarding process progresses.

- Billing Cycle: Monthly subscription fees are billed in advance to the payment method on file, unless otherwise specified in an order form or addendum. All future renewals bill on the same date each month unless aligned to the 1st of the month by written agreement.

- Automatic Charges: By subscribing, you authorize LMP to automatically charge recurring subscription fees, overages, add-ons, A2P pass-through fees, taxes, and any approved custom work to your payment method on file.

- Payment Methods & Fees: Credit Card Payments: A 3% convenience fee applies to all credit card transactions. ACH Payments: LMP waives ACH processing fees (typically up to 0.8%) to encourage lower-cost payment processing.

- Taxes: All prices are exclusive of applicable taxes, which you agree to pay.

- Late Payments: A late fee of $50 or 2% of the invoice total (whichever is greater) applies to any invoice more than 7 days past due. Past-due balances also accrue interest at 1.5% per month (or the maximum allowed by law).

- Collections: You agree to pay all reasonable collection costs, attorney’s fees, and expenses incurred if LMP must pursue collection of unpaid amounts.

22. Refunds, Cancellations, Chargebacks & Disputes

- No Refunds: All fees (including setup fees, monthly subscriptions, and add-ons) are non-refundable once charged. By paying, you acknowledge that onboarding work, configuration, and platform resources begin immediately. There is no “cooling-off” period and no prorated refunds for partial months.

- Cancellation: A 30-day written notice is required. Service remains active and billable during the notice period. Promotional or grandfathered rates end if the subscription lapses, is cancelled, or is materially downgraded and may not be reinstated.

- Chargebacks: Filing a chargeback violates these Terms. Before initiating any dispute, you must email [email protected] with details and allow us ten (15) business days to investigate and respond. If you file a chargeback, you agree to (a) repay the disputed amount if our services were delivered as described; (b) reimburse any chargeback fees assessed by the processor; and (c) pay reasonable costs and attorneys’ fees associated with contesting the chargeback.

- Service Suspension: Accounts more than 7 days past due may be suspended until payment clears. Suspension does not pause billing; your subscription continues to accrue charges.

23. Digital Signature Acknowledgment & Pre-Sign Disclosures

By signing electronically (including by typing your name, checking a box, or clicking “Accept”), you agree and acknowledge the following:

You have read and understand these Terms in full.

You authorize automatic recurring billing to the payment method on file, including subscription fees, overages, add-ons, A2P pass-through charges, taxes, and any approved custom work.

Setup fees are non-refundable once onboarding begins, as configuration work and platform resources are provisioned immediately.

Subscriptions are billed on a month-to-month basis unless otherwise stated, and require 30 days’ written notice to cancel.

Usage allowances apply as described in Section 17.3, and overages or carrier A2P fees may be billed in addition to your subscription.

No guarantees are made regarding specific business outcomes, such as revenue, lead volume, or rankings.

Your electronic acceptance has the same legal effect as a handwritten signature.

24. AI & Automation Disclaimer

Our Services may include the use of artificial intelligence (AI), machine learning models, and automated workflows to help streamline marketing, communications, and client management. While these tools are powerful, they are not perfect and require human oversight.

Key Points:

-AI tools may generate suggestions, responses, or content that require client review for accuracy, tone, and compliance. You remain responsible for verifying all outputs before using them in your business.

- Automation sequences (such as follow-ups, reminders, or chatbots) operate based on the rules and triggers configured in your account. Errors or misconfigurations may lead to unintended outcomes, which you should monitor and report.

- AI models may reflect limitations or biases from training data. LMP cannot guarantee accuracy, legality, or fitness for a specific purpose of AI-generated outputs.

- Sensitive or regulated content (e.g., HIPAA-protected health information, financial disclosures) should not be processed by AI tools unless explicitly covered by a written addendum.

By using AI and automation features, you acknowledge that they are provided “as-is” and agree that LMP is not liable for errors, omissions, or damages resulting from reliance on AI or automation outputs. These tools are designed to assist, not replace, human decision-making.

25. Third-Party Account Responsibility

Some features of our Services require you to connect external accounts that you own and manage directly (e.g., Stripe, Google Business Profile, Google Analytics, Meta Business Suite, email providers). You are solely responsible for maintaining these accounts in good standing.

Your Responsibilities:

Ensure accounts are set up properly and linked correctly to your LMP system.

Keep credentials secure and up to date.

Pay any third-party fees directly to those providers.

Follow their respective terms of service and compliance requirements.

Important: LMP is not liable for disruptions, suspensions, policy changes, price increases, or losses resulting from third-party account issues. If a third-party account is disconnected, disabled, or terminated, features relying on it may stop functioning until restored.

26. Client Dashboard Usage

Your subscription includes access to the LMP Client Dashboard, where you can view leads, manage communications, track campaigns, and request changes.

Rules of Use:

- Access is provided solely to you and authorized team members within your business.

- Sharing dashboard credentials with outside parties is strictly prohibited.

- You are responsible for monitoring activity under your account and immediately reporting unauthorized access.

- Certain advanced features (e.g., automations, reporting, or integrations) may require training, which LMP provides during onboarding and ongoing support.

LMP may track login activity and usage patterns to ensure compliance and system security. Abuse of dashboard access may result in suspension or termination under Section 28.

27. Support, Availability & Maintenance Windows

LMP provides ongoing support to help you maximize the value of your system. Support includes email, chat, or ticket-based help for questions, troubleshooting, and feature requests. Phone or live meeting support may be available for higher-tier plans or add-ons.

Availability:

- Standard support hours are Monday through Friday, 9 AM – 5 PM ET (excluding major holidays).

- Critical outage issues reported outside these hours will be addressed as quickly as possible.

Maintenance Windows:

- LMP or its third-party providers may perform scheduled maintenance that could cause temporary downtime. We will provide advance notice of planned maintenance when feasible.

- Emergency maintenance may be required without prior notice to address security vulnerabilities, outages, or urgent technical issues.

While we aim for high uptime and responsive support, we cannot guarantee uninterrupted service.

28. Right to Refuse Service & Termination for Cause

LMP reserves the right to refuse service or terminate any account, with or without notice, if a client engages in conduct that violates these Terms or poses a risk to our staff, systems, or reputation.

Grounds for Immediate Termination include:

- Abusive, harassing, or threatening behavior toward LMP staff, contractors, or other clients.

- Use of the Services for illegal, fraudulent, or harmful activities.

-Repeated violation of acceptable use, fair use, or compliance requirements.

- Misuse of intellectual property, confidential information, or system access credentials.

If your account is terminated for cause, you remain responsible for all fees owed through the termination date, and no refunds will be issued. LMP may also pursue legal remedies for damages resulting from your conduct.

29. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, supply chain disruptions, government regulations, internet or hosting failures, or widespread outages of third-party services.

Key Points:

Obligations are suspended for the duration of the event.

Each party will make reasonable efforts to resume performance as quickly as possible.

Extended interruptions (over 30 days) give either party the right to terminate affected Services without penalty.

30. Publicity (Use of Name & Logo)

Unless you opt out in writing, you grant LMP a limited right to display your business name, logo, and non-confidential results (e.g., website screenshots, campaign performance summaries, or case studies) in our marketing materials, proposals, and presentations.

What We Will Not Share:

Sensitive financial data

Customer lists

Login credentials

Proprietary trade secrets

This limited publicity right helps us showcase the impact of our Services without disclosing confidential or competitive details.

31. Security; Credentials; Data Incidents

Protecting your data and systems is a shared responsibility.

Client Responsibilities:

- Keep all login credentials confidential.

- Restrict dashboard and system access to authorized personnel only.

- Use secure passwords and update them regularly.

- Notify LMP immediately if you suspect unauthorized access.

LMP Responsibilities:

- Implement reasonable technical and organizational safeguards (encryption, access controls, backups) consistent with industry practices.

- Monitor for suspicious system activity.

- Notify you promptly if we become aware of a security incident affecting your account.

Important: While we take security seriously, no system is 100% secure. LMP is not responsible for breaches caused by client negligence, compromised third-party accounts, or vulnerabilities outside our control.

32. DMCA & Copyright

LMP respects intellectual property rights and expects clients to do the same.

Prohibited Use:

- Uploading, distributing, or publishing copyrighted material without proper authorization.

- Using images, videos, music, or content you do not have rights to.

- Misappropriating LMP intellectual property, templates, or proprietary systems.

DMCA Compliance:
If you believe copyrighted content has been uploaded or used through our Services without permission, please send a written DMCA takedown notice to [email protected] with:

- Your contact information

- A description of the copyrighted work claimed to be infringed

- Identification of the material in question

- A statement of good-faith belief that the use is unauthorized

- A statement under penalty of perjury that your notice is accurate

- Your physical or electronic signature

Upon receipt of a valid notice, we will investigate and remove or restrict access to the infringing content as required by law.

33. Dispute Resolution; Arbitration; Class Action Waiver; Time-to-File

We aim to resolve issues quickly and fairly through open communication. If you have a dispute, please contact us first at [email protected] so we can try to resolve it informally.

If we cannot resolve the matter within 30 days:

- Arbitration: Any unresolved dispute will be settled by binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration will take place in Florida, unless both parties agree otherwise.

- Class Action Waiver: You agree to resolve disputes individually and not as part of a class, consolidated, or representative action.

- Time-to-File: Any claim must be filed within one (1) year after the event giving rise to it, or the claim is permanently barred.

Arbitration ensures faster, less formal resolution than court, while still protecting both parties’ rights.

34. Assignment; Subcontracting

- You may not assign or transfer these Terms, or your rights or obligations under them, without our prior written consent.

- LMP may assign or subcontract portions of the Services (such as hosting, design, or technical support) to trusted third parties, provided this does not reduce the quality of your Service.

- These Terms remain binding on permitted successors and assigns.

35. Notices

We will communicate important updates in writing via:

- Email to the address on file in your account, or

- Notices posted inside your LMP dashboard.

You agree that electronic notices have the same legal effect as written mail.

If you need to notify us, send to:

Local Marketing Partner LLC
204 Aaron Strickland Rd
Crawfordville, FL 32327
Email: [email protected]

36. Modifications & Interruptions

LMP may update these Terms, Services, or system features from time to time.

- Notice of Changes: Material updates will be communicated via email or posted in your dashboard.

- Interruptions: Services may be interrupted temporarily due to maintenance, updates, outages, or events outside our control. We will make reasonable efforts to minimize disruptions.

- Continued Use: By continuing to use the Services after updates take effect, you accept the new Terms.

37. Severability; Waiver; Interpretation; Order of Precedence

If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver. Headings are for convenience only. If these Terms conflict with an order form, the order form controls for that conflict.

- If part is invalid, the rest still applies: If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in full effect.

- Not enforcing once does not waive rights: If LMP chooses not to enforce a provision at any given time, that does not mean we permanently give up the right to enforce it later.

- Headings are for clarity only: Section titles and headings (like “Confidentiality” or “Payment Terms”) are included for convenience and readability. They do not change the actual meaning or enforceability of the Terms.

- Order of documents if there is a conflict: If these Terms conflict with an order form, addendum, or Master Service Agreement you signed with LMP, the signed document controls for that specific project or service

38. Survival

Certain provisions of these Terms continue to apply even after your subscription or Agreement ends. These include, but are not limited to:

- Payment obligations (all fees incurred, late charges, add-on commitments, and collection rights).

- Intellectual property and data rights (ownership of LMP’s systems and tools, and your rights to your own brand assets).

- Confidentiality (each party’s obligation to keep non-public information private).

- Acceptable use and compliance obligations (you remain liable for misuse, illegal activity, or violations of law during your subscription).

- Disclaimers, limitations of liability, and indemnification (LMP’s liability limits remain in effect).

- Dispute resolution, arbitration, and class-action waiver (all dispute provisions remain binding).

These obligations survive termination because they are intended to continue by their nature, even if services are no longer being provided.

39. Entire Agreement

These Terms, together with any signed order forms, addenda, or MSAs, make up the entire agreement between you and LMP. They replace all prior discussions, proposals, or understandings (oral or written) related to the Services.

40. Contact

For questions or concerns about these Terms, contact us at:

Local Marketing Partner LLC
204 Aaron Strickland Rd
Crawfordville, FL 32327
Email: [email protected]
Phone: (850) 999-3897